FAQs Archive - Virtuous Hub

Q: What is the next step if I am interested in working with you?

Upon your enquiry we will have a virtual coffee over a discovery meeting (or a phone call) to discuss the why, how, and what of your businesses pain points, and see if we are the right fit for one another. Once we set expectations and discuss all your needs, we lock in a start date and you’ll receive three important documents via email: • Service agreement to digitally sign • Welcome pack • Weekly invoice

Q: What are your rates and payment options?

We have two different rate options, either an hourly rate or a pre-paid packaged option. Although support services are always going to be an ongoing investment and price shouldn’t be the determining factor in choosing a virtual assistant. You will notice you tend to get what you pay for. In terms of payment, direct debit details are displayed on your invoice

Q: How do you ensure confidentiality?

A Service agreement will be signed by both parties before any work is commenced to protect both sides of our business

Q: How does it work with accessing software systems and if my business uses multiple?

Easy! Any systems we need to use and access are your own, including all the information in it, therefore we do not store your data. You simply share or create a profile for us, and we manage remotely, for example inbox management is controlled via the Cloud (Outlook365 or Gmail). We can also use systems such as Dropbox or OneDrive to share files (we did say it was easy)

Q: How do we communicate?

That all depends on your preference. We can use Teams, emails, Whatsapp or phone to name a few although we usually communicate by one form and another for urgent emergencies should we need to get in touch

Q: Where are you located? Can we still work together?

We are currently based in Sydney city however work with clients all over Australia. That’s the beauty of a virtual based business

Q: What if I need help with just one task each week?

Let’s have a virtual coffee over a free discovery session and chat about your business needs. We typically work with clients ongoing, however that’s not to say we can’t discuss alternatives

Q: Do you work core business hours?

Not necessarily, we at the Hub are flexible and work around our client’s needs, that means we don’t work the standard 9-5. Got to love the virtual tech world!